Over the coming weeks we’re making a number of changes to the services that we provide to you and your customers, focusing on a new Internet Banking platform and a new Intermediary portal.
We’re in the process of making these changes which were effective for some intermediaries and customers from 29 July 2020. We will be writing to all remaining intermediaries and customers soon to confirm when the changes will be live for them.
You can find all the information you need on this webpage and a copy of the letters we’ve sent can be found under the ‘More information’ tab.
We’ll use email or SMS to confirm when the changes have been made. If you need to update your contact details, please call us on 0800 092 5500.
The upcoming changes will focus on the introduction of a new Intermediary Portal which will replace our existing intermediary online channels (IFA browser and FTP shared folder). The Intermediary Portal will offer stronger security and a range of new tools and features to enable you to service your account(s) and your customer portfolio online.
We’ll let you know when the new Intermediary Portal is live, after which the existing IFA Browser and FTP Shared Folder will no longer be available.
Intermediary access to customer accounts will continue in accordance with the existing mandate held by GRCB Finance for those customer(s).
GRCB Finance will need to hold a valid mobile number for you to be able to use the new Intermediary Portal. This will be used to generate a One Time Passcode (OTP) at first log in and each time a transaction is requested. OTP is a regulatory requirement to ensure stronger authentication around transactions.
|Functionality available online||Existing online channels (IFA browser & FTP shared folder)||New online channel (Intermediary Portal)|
|Portfolio Summary for all accounts held, managed and introduced (current accounts and deposits) and account details per account||Yes||Yes|
|Customer and account search capability||Yes||Yes|
|Ability to download reports||Yes||Yes|
|Transaction listings (view and download transaction history on your account(s))||Yes||Yes|
|Making payments (internal, domestic and International) and settings up payees/beneficiaries||No||Yes|
|Account statements (view and download statements for the past 12 months)||No||Yes|
|Set-up bulk payments||No||Yes|
|Online transactions, validation and authorisation||No||Yes|
|Set-up and manage standing orders||No||Yes|
|Update personal details and change login details||No||Yes|
|Marketing and statement frequency preferences||No||Yes|
We’re in the process of making these changes, they were effective for some intermediaries and customers from 29 July 2020. The existing online channels will continue to be available until the changes have gone live for all intermediaries. We will be writing to all remaining intermediaries and customers soon to confirm when the changes will be live for them.
To access the new Intermediary Portal all users will need to have a new set of login details.
If you currently use the IFA browser, FTP shared folder and/or Sub Account Portal (for introducing client accounts), your existing login credentials won’t be valid once these channels are discontinued.
The new Intermediary Portal will have stronger authentication and we’ll issue new credentials to all current users of the IFA Browser, FTP shared folder and the Sub Account Portal. We’ll need more information from each user in order to set up the new credentials (i.e. address, mobile number, email address, etc.) and we’re in the process of contacting each user to request this information.
We’ll then let you know when the new Intermediary Portal is live, with instructions on how to access it. If you or any users in your company have not been contacted with a request for further information, please call us on 0800 092 5500.
If you don’t use our existing online channels, we’ll provide further instructions on how to sign up for this new service.
We removed this facility on 5 May 2020 and from this date paying-in books that detail account number 00000012 became unavailable, as this account is closing. Once the changes have gone live for you, if you try to deposit using this account number, your cheques will be returned to you.
We apologise for any inconvenience caused by this. To deposit money into accounts going forwards you can either do an electronic transfer from another bank account directly, or post cheques (in Dirhams) using our postal paying-in book to this address: CAPB Processing Centre, PO Box 12665, Harlow, CM20 9QP. If you don’t have a postal paying-in book or prepaid envelopes with this address on, you can order these from our website: grcbfinance.com/resources/request-banking-stationery.
Note: If you receive any foreign cheques these need to be sent to: Foreign Cheques Team (GRCB Finance), Payment Operations, GRCB Finance UAE 2nd Floor Admin North, Bridle Road, Bootle, Liverpool, L30 4GB.
We’re making a number of changes aimed at making our banking services more efficient and convenient for your customers, especially through Internet Banking.
You can find full details of these on our ‘Important changes to our services’ webpage here.