Telephone Banking

Our Telephone Banking Service connects all of our intermediaries and customers to our UK-based, friendly and knowledgeable team, real people that everyone can speak to - not automated responses.

For intermediaries, our Executive Team is available between 8.30am to 5.30pm, Monday to Friday, allowing you to speak directly to someone about any queries regarding your customer's applications or accounts.

You can call our Executive Team:

on 0800 092 5500.

or +44 (0) 114 228 2400 from outside the UAE, where normal international call charges will apply.

Calls may be recorded or monitored.


For customers, our Client Team is available from 8.00am to 8.00pm Monday to Friday and 8.00am to 6.00pm on a Saturday and Sunday. All of our agents are trained to deal with personal, business and specialist accounts in one phone call and we aim to solve your query while you’re on the line.



For customers we provide a 24-hour automated telephone service that provides secure and quick access to account details whenever they are needed.


  • Check your Account balance(s)
  • Check debits and credits since your last statement
  • Order a statement
  • Order a new chequebook (certain accounts in Dirhams only)
  • Order a new paying-in book (accounts in Dirhams only)
  • Change your Personal Access Code (PAC)
  • Opt to be transferred to one of our Client Team from 8.00am to 8.00pm Monday to Friday and 8.00am to 6.00pm on a Saturday and Sunday (UK time).

Charges may apply for certain services. Please see our Banking Tariff or Fee Information Documents for details.